Current Location: Livonia MI
Next stop: Brighton State Park MI
Overall Rating: Very Good Experience Great Service
I arrived a head of the 7am appointment and waited for the
service department to open. At 7AM sharp
they opened and took me right in. Within
an hour I was talking with a technician explaining what had happen and what
type fuel and DEF I had been using.
The Customer Lounge was in the same area as the cashier
office. The seating was spacious with
both tables and lounge chairs with movable mini tables attached to several of
the lounge chairs. The area was clean
and orderly with newspaper and magazines for reading along with new on the
TV. There was an area with toys of the
little ones. There was a large display screen
that gave status of vehicles in the service area.
They had fresh brewed coffee not only did they have creamer
and sugar there were several favors of coffee syrup available. There was complementary water and fresh
popcorn in the lounge area. The coffee
was good I had several cups thinking about taking a morning walk while staying
with my daughter Christina and stopping in for coffee.
To go along with the coffee, popcorn, and small bottles of
complementary water there are vending machines with a variety of drinks and
snacks.
They have free WiFi that seems to be more than adequate for
checking email, and doing some web surfing. The WiFi was not password protected you did
not have to look or ask for the password just start using it.
They offered a shuttle service but why leave great coffee
and popcorn with TV to watchJ
10:45 repairs completed and ready for pickup. When I got there my Service Advisor Don asked
if I would like to speak with Bill the technician about the repairs. I met with Bill and he was very informative
on the test and actions he took to correct the issue with DEF quality.
I took my 2012 Silverado Duramax in for “Diesel Exhaust
Fluid of Low Quality” message I received on my dash display. I also cleared a P2201 NOx Sensor code a
couple of days ago with my new fancy code reader? So it looked like clearing the code may had
made things worse???? In the end I found
that clearing the code had no adverse effect on the truck. The problem was corrected with a few test to
confirm my DEF was not contaminated then a forced regen (a soot cleaning
process) and an update to the ECM (engine control module).
Bottom line the customer lounge gets top rating, the service
gets top rating, and customer care also gets top rating.
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